In a meeting with CalMac management this week, the company’s proposed ticket cancellation charges were discussed. We firmly rejected the proposals as punitive, unjust, misguided, disproportionate and damaging to the islands. The manner of the proposal was also completely contrary to the Islands Act.
CalMac had proposed to levy a charge of £10 for making vehicle reservation changes, and in addition, passengers would forfeit up to 100% of the ticket value should they change plans and travel on a different sailing to that originally intended.
You can read the full CalMac proposal below, and then our response to it.