Wednesday 13th November 2019

Present : Joe Reade, Ben Wilson, Andy Knight, Keith Robbie, Douglas Wilson, Jim Corbett, Moray Finch, Colin Morrison, Iain Erskine.

  1. Apologies : Finlay MacDonald, Claire Simonetta, David Galbraith
  • Matters arising from Meeting of 11th September : There was confusion over the Lochaline timetable (during period of closure) with the wrong timetable being left up on the website for a couple of weeks – now changed. The temporary timetable was also incorrect initially. The weather station is not relocated yet. AK commented on the additional sailings and misjudgement of volume of traffic.
  • Visitor  –  Marc Stevenson, Ar Turus programme ( Ar Turus means Our Journey). Ar Turus is responsible for replacing the ticketing system as customer expectations change, reducing the number of manual processes. It aims to:-
  1. Deliver enhanced customer experience for passengers.
  2. Deliver enhanced vessel capacity management.
  3. To capture and derive insight and value for both CFL and TS from an enhanced and expanded customer information set.
  4. To improve CFL’s operational efficiency.

BW commented upon vessel capacity, managing demands and directing passengers appropriately depending on which sailings are fully booked and which are not.

DW said that from the current website it was hard to see who was dropping out of the system and the extent of lost bookings. Further discussion on whether boats ‘hold’ spaces, whether passengers would be happy to pay something if they don’t turn up for a sailing, encouraging them to honour their bookings. From a commercial vehicle point of view, it isn’t always possible to get the ferry which is booked. Is it right that companies are penalised for things beyond their control? Further discussion also on the fact that there is no shoulder season from summer to winter timetable – could these be morphed one to the other?

Team structure – Robbie Drummond is sponsoring the programme with various heads from throughout Calmac – a team of 10 people each responsible for specific areas of the business.

API’s are all able to talk to each other and the CRM system will provide customers with a unique ID – all being kept in one place, whether the customer has opted in or out of marketing.

Implementation of the new system should take approx. a year, though it will probably be 18 months before we begin to see any changes. KR commented upon systems controlling the customer, prolonging the process when a ticket is the only requirement. JR expressed a desire for ease of use and flexibility ensuring booking is a frictionless as possible for both tourists and local travellers. IE suggested Committee members provide further feedback to Marc from a business point of view, to enhance business user experience.

JR asked whether a ticket and booking would be linked – whether for example turning up at Lochaline with an Oban ticket – would the system be able to handle reimbursement and cancellation. The system needs to be intuitive and maintain flexibility.

Currently, there are approximately 2000 ‘no shows’ per month in the summer season. JC suggested that if you catch an earlier boat then then the system should be able to handle cancellation of the later booking, which doesn’t happen at the moment. MF asked whether the system would be able to collect additional costs and pass on to a third party – there should be the flexibility to do this. The system will be future proofed and highly configurable.

4 Transient Visitor Levy Consultation

There will be the opportunity to present views and discuss the ‘tourist tax’ or ‘resident discount’ to the group producing the legislation – not to preclude this if legislation allows. Businesses are encouraged to respond to this. Pricing could be variable depending on availability like airline tickets or easy availability like bus tickets. There could be a flat rate for locals and priority booking – what would we like to enable through the ticketing system? For further discussion.

5 Winter Timetable 20020/2021

JR spoke to TS re. island focussed services for next winter regarding funding for extra sailings –more pessimistic about the likelihood of getting this funding as budgets are tight.

KR commented that the temporary timetable is working well and asked whether we should be pushing for this. JR felt that this would disadvantage Iona. BW asked whether businesses should write to TS campaigning for funding for the extra sailings. JR suggested submitting letters with arguments for additional funding. How might the Economic Impact Assessment and the anecdotal Social Impact Study tie in with this?

6 Report on Meeting with Kevin Hobbs and Jim Anderson, CMAL

From discussion there is the possibility that Mull wouldn’t end up with larger boats, but with something more tailored for the islands needs and a realisation that standardisation might be less appropriate. There was also discussion about dead weight, electric ferries, efficiency, a more productive service, and vessel deployment. The general feeling was that presenting sound reasoned evidence based arguments will be listened to.

7 Craignure Pier update and next steps

A couple of weeks ago there was a meeting between council officers and the community council – the dolphin interim solution outline business case has just begun and will finish in Feb/ March. The general feeling seemed to be that the focus was on the main replacement job to take place as soon as possible. The biggest issue is that the pier is not ‘MV Hebrides’ ready. There was discussion about how further pressure can be exerted on the council. DW asked whether Calmac were also expressing frustration and exerting influence. JR suggested contacting RD informing him that the committee were considering making a case that the council lack competence asking for support.

8 Multi-island co-operation/ campaigning update

The Arran ferry group (unofficial group) have been in touch. JR has also been in communication with the Tiree group. The community council on Tiree has requested a meeting to discuss common interests. JR is hoping to go to Tiree soon and invited others to attend. MF expressed interest. Arran want to hold a summit re. cancellations. JR has contacted the chair of Communities Board and suggested they organise a summit, inviting MSPs, generating press, presenting a stronger voice.

9 Service preferences survey interim results

250 responses so far, leave going until middle of December, put in Round and About for those without internet access. Early responses indicate 63% want 2 ferries and that weather reliability is the biggest issue.

10 Islands Plan submission

Commitment to talk about weather reliability, better boats and better service.


KR asked for more information on fare increases 2% for commercial, 3% for small commercial vehicles. Also excessive amounts of texts received regarding cancellations relating to bookings with no date given. IE said this has been raised as an issue.

IE Update on Lochaline works. The first week was difficult but work is now progressing well and is on schedule for re-opening on 2nd December.

JR asked whether it would be possible to change the day of the week for committee meetings – to the last Wednesday every other month.

Next meeting – January 29th.


Wednesday 11th September 2019 7pm

Present – Joe Reade, Finlay MacDonald, Iain Erskine (CM), Douglas Wilson, David Galbraith, Andy Knight, John MacDonald, Stuart Wilson (CM) and Don McKillop (CM)

Apologies – James Knight, Jim Corbett, Ben Wilson, Moray Finch, Chris James, Colin Morrison, Carolyne Charrington, Neal Goldsmith, Keith Robbie.

  1. New Chair
    Welcome by Finlay MacDonald. Elizabeth Ferguson has resigned as Chair of MIFC. JR and others thanked her for her sterling effort and the great strides forward that MIFC has made due to her hard work. FMacD proposed JR as Chair, seconded by DW. Due to low numbers present at the meeting JR agreed to take on the role as Chair unless anyone else steps up, and will let other committee members know that this is the case.

  2. Minutes of July 10th
    Minutes lacked a list of attendees. Amendment sent to JR for attachment to previous minutes. Matters arising – re. pier buy out JR has informed D Swinbanks that he will help in a supporting role only due to pressures of time. Electrification study – JR trying to get grant funding – can’t progress until he has this.

  3. Visitor – Stuart Wilson, Calmac Communications
    Stuart Wilson explained his role, examining how Calmac are communicating internally and externally and how they are engaging with their staff. Feedback was requested regarding disruptions, delays and cancellations – how are customers finding out – staff, text message? How accurate is the information they receive? IE is good at getting info about cancellations out quickly through Facebook. The text service is useful but can occasionally give contradictory or incomplete info. Everything Mull is also good for giving brief factual explanations of the problem. The electronic sign for the Iona ferry is sometimes displaying inaccurate information eg. tidal issues are referred to as ‘weather’ which is confusing for passengers. Signs are also not always updating due to connectivity issues.

SW asked whether the green/yellow/amber/red system was helpful. Yellow status was introduced as amber has resulted in people not turning up. It isn’t possible to quantify how many people are being put off by yellow/amber status.

The Iona ferry staff communicate well with bus companies to alert them about bad weather. On status service alerts, it was suggested that if the Oban ferry isn’t running then passengers could be informed if the Lochaline service is still running. Passengers could also be informed of alternatives when trying to make a booking (especially if the ferry is full). The difficulties of offering alternatives when the service is running to capacity was discussed.

When a ‘technical’ disruption occurs, how much information should passengers be given? JR felt as much detail as possible, especially the likely duration of the technical issue. When a ‘weather’ disruption occurs, it is important that all factors including weather at Oban berth lighting and pier condition are cited. This has been problematic – reasons for cancellation must be more transparent.

AK commented on different skippers and boats being a factor in cancellations. Asking why the Clansman can sail when the Isle of Mull can’t. The Clansman is more open and therefore less affected by wind. Berthing and alignment of berths, can also be factors. Boats have different handling capabilities.

DW expressed frustration regarding weather forecasts, particularly XC. Are a number of forecasts being used prior to cancellation and is everyone using the same forecasts to make decisions? FMacD favoured Wind Guru and the committee were assured by IE that skippers use a number of forecasts to assess likely weather conditions.

JR raised the issue of leafleting. Leaflets for camper vans and one for car drivers don’t seem to be getting distributed. It was suggested that these could be sent as an attachment at point of booking, but are perhaps more effective at the point of embarking. These need to be physically handed out. IE and DMacK to discuss further with Oban.

The pressure on the ticket office in Oban was also discussed. Perhaps one person could be allocated for immediate ticketing for the next ferry. A departure board displaying sailings and gates might also be helpful.

  • Lochaline Closure Update (IE)

a) Lochaline service continuity paper was submitted to Transport Scotland on Thursday 5 September. Within the paper we are proposing to operate a passenger only service from the Wood Pier for the six week period from 21 October – 1 December 2019. We have proposed an amended timetable operating from the Wood Pier to align with the bus service and Craignure service. We have factored a late night request sailing throughout the week as requested at one of the drop in sessions back in June. 

b) For those who wish to travel by vehicle and ship dangerous goods we suggest to use alternative routes via Oban/Craignure or Tobermory/Kilchoan. We have also proposed an amended timetable for Oban/Craignure service that extends the time available on the mainland to align with the normal Lochaline/Fishnish timetable. This still provides an early sailing every day of the week and late sailing on Monday, Wednesday and Friday and includes deploying alternative vessels to maximise the capacity offered and ability to carry dangerous goods. On Tuesdays and Thursdays the service will operate the existing timetable to allow the morning Iona service to connect with Craignure. 

c) We have also reviewed options to maximise vessel deployment to reduce the dangerous goods issue. Within the proposed timetable we propose utilisation of MV Clansman and MV Lord of the Isles to provide additional capacity throughout the closure. By utilising MV Clansman, this also provides a daily sailing with dangerous goods permissible to/from Craignure, with return options on Mondays and Wednesdays. CalMac also proposes to utilise MV Isle of Arran to support shipment of dangerous goods during the closure. We have also considered a suggestion from the Mull & Iona Ferry Committee to operate a dangerous goods service from Oban/Fishnish. After reviewing vessel availability and suitability, it is understood that the MV Loch Bhrusda is available from 30 October until 21 November 2019 and can operate to both Oban and Fishnish slipways. We have developed a proposed timetable allowing two return sailings, one day per week for Transport Scotland to review. However, MV Loch Bhrusda is the only small ferry spare vessel on the network during this time and she may be required to provide additional support during the overhaul schedule in the event of any delays. Therefore, while this can be offered, it would be on the proviso that if the vessel is required to support another route throughout the network this may take priority over the Oban/ Fishnish service.

d) The option to provide Oban/Craignure tickets at Lochaline/Fishnish prices raised with Transport Scotland and they have agreed in principle that this should be offered. This has been included within the paper for final sign off.

e) Consideration for hire cars to be provided to customers throughout the closure has been included in the service continuity plan for review and approval. However, it is unlikely that this will be offered due to the current constraints in public funds.

f) Once we receive approval from Transport Scotland we will circulate the service plan with the community and hope to arrange another drop in session within the upcoming weeks.

g) IE confirmed that the normal days were Tuesday and Thursday and is confident that the works shouldn’t take more than 6 weeks.

  • Island focussed Service Update (JR)

Funding for extra sailings at the beginning and end of the day should hopefully be in place by Winter 2021.

Regarding interim works at Craignure pier – the council have come up with a price of £4M for a dolphin. This is now going into business case discussions, but with budget progress is probably a couple of years away.

There was further discussion regarding infrastructure provision for larger boats in the future and the degree of pressure Calmac is putting on the council.

  • Craignure Pier Update – meeting with Stewart Clarke

A meeting will take place with Stewart Clarke to discuss maintenance, lighting and the condition of the pier. September 23rd IOM Hotel 7pm. The council are beginning to address the situation with fenders. RD has picked up the committees concerns.

  • RET Review

Consultants are currently looking at the impact of RET on routes since 2015. This will influence the shape of the Ferries Plan. Small adjustments may be made to RET (eg camper vans) prior to the Ferries Plan.

  • ‘Islands Infrastructure Charge’

This is a suggestion related to the RET review – a levy on fares towards the cost of infrastructure – passing places, car parks, waste points etc. This is being considered by other islands. JR asked what the committee thought about the introduction of the charge. The idea is that this should be a revenue stream which is nothing to do with the council, for the benefit of all. As the Council have responsibility for roads they could perhaps apply for help with road maintenance. This may be easy to introduce within the new ticketing system. JMacD suggested that this could be addressed by Calmac within RET – introducing graduated fares according to demand – higher fares being charged in the busy summer months. This would help to control summer time numbers and might help to extend the season. JR felt it was appropriate to ask local people what they think, ahead of the RET review.

  • Service Preference Survey?

The idea of this would be to get a dialogue going in the community, seeing what people think about booked or non- booked services, bigger or more frequent ferries etc. By talking to residents of Mull and Iona perhaps influencing choices made about the service. JR to give further consideration to what should be included in the survey, welcoming input from committee members.

  1. Reliability Update

Reliability continues to be a problem. The weather station is still to be re-situated. The committee felt that stats should continue to be collected and the situation monitored.

  1. Multi-Island co-operation.

JR has been contacted by other Island Ferry groups asking whether the committee would like to co-operate and work jointly on common issues. The Arran Group are having reliability problems despite the new pier.

JR has also been in discussion with people on Tiree, perhaps keen to co-operate regarding inter-island services. It has been suggested that all groups could meet in Oban with ministers being invited along. The benefits of having everyone in one room, flagging up problems and coming up with solutions was discussed and the additional political persuasion from working as a co-operative. It was felt that meeting up with other groups and considering whether the committee would want to work with them further was a good idea.

  1. Upcoming Meeting with Kevin Hobbs.

October 1st meeting with Kevin Hobbs from CMAL. FMacD and JR to attend – DW to make some notes to take along to the meeting. It is expected that there will be discussion about boat design, choices of ferry, suitability for the route and environmental impact ensuring provision of the right boat in the future.

  1. AOB

FMacD and IE- upgrading of lighting and survival suits.

Next meeting Wednesday 13th November


Mull and Iona Ferry Committee

10th July 2019 7pm Isle of Mull Hotel

Welcome, apologies and minutes

Apologies from Jim Corbett, Claire Simonetta, John MacDonald, Neal Goldsmith, Andy Knight, Mary Jean Devon, Nick Turnbull and Chris James. Minutes from last meeting Accepted FMacD and seconded MF.

Report form meeting with ABC CEO and Minister (EF)

Report from this morning’s meeting with Cleland Sneddon and Paul Wheelhouse. Three examples cited – fenders, a health and safety issue with potential invalidation of insurance and Harbour authority responsibilities (explaining the distinction) which appeared to be news to AB&C. Examples were used to demonstrate the general trend with defects reported to the council. A&BC have taken on board that fenders are consumables and spares should be available. A&BC were asked if they wanted to offload the pier and were clear in their desire to maintain the asset. The Minister later raised the possibility of TS taking over the pier though no decisions have yet been made. Ring fencing means that A&BC have less incentive to keep the pier as funds have to be spent on piers and harbours.

The Minister understood that he was attending a pre-arranged meeting, he was on the island and wanted to meet with MIFC. Surprise was expressed over Friday and Saturday cancellation rates of 17.6% and the pier being a contributory factor. CS was clear that he had never had RD raise the issue of the condition of Craignure pier. A figure of £600k was mentioned if the winter service was to be run from Oban. A figure of £415k was also quoted. This could a result of a scaled down crew. EF to follow up.

Interim measures to be tendered out shortly along with the long term business case. It had been understood previously that the in-house technical team would work out costings for interim solutions, providing a lower cost option. The business case must go through before MIFC get any answers. When STAG is launched A&BC would normally put out to tender immediately, the process is already a year behind.

DW questioned whether it was a good use of time waiting for the council to come up with a solution, or whether a community buy out, or TS takeover would be a better option. EF has made a strong case for mismanagement of the pier, but even if the pier was to be taken over it still needs maintenance. Nobody is talking to each other, but the Minister had a good knowledge of what was going on.

CC brought up a new category for cancellation – ‘technical shore issue’. IE to find out more about this. Masters should be encouraged to use this status and to declare reasons why they can’t sail because of weather and the state of the pier. The Minister emphasised the need to know if cancellations are not just weather related. BMacC and DS were mainly there as observers. It was good to get a level of engagement from the Minister.

Pier buy out update (JR)

The idea of buying the pier initiated by Duncan Swinbanks was not progressed during STAG to avoid any conflict. Perhaps now is the time to attempt a buy out. There is no formal group as yet but JR approached MCC last week to ascertain support. MCC are supportive of this. Do MIFC think it is a good idea and how involved would they want to be? Other communities have already done this JR has contacted Ullapool. Mike Russell is supportive. BW asked what the next steps would be. The council would be asked if they are willing to sell, if not they MF suggested that the abandoned and neglected clause could be used. The benefits would need to be shown to the community. The Ullapool community generates income that goes into the community. The main benefit would be control over the asset that the community rely on. The community would be buying the right to operate the pier whether this one or another. BW felt that MIFC should support. FMacD wondered if the process of the takeover might be detrimental to works being undertaken on the Iona route. KR asked if the car parks would be included and MF said there was already a request for transfer of assets for the car park in Craignure and Columba. Everyone supported in principal and considered a buy out to be worthy of further investigation. It was felt that MIFC should not be directly involved and that the council should not be approached yet. FMacD said that wording of the group name would need to be carefully considered to get across to the public that the aim is to take control of the pier. He felt that there should be neutrality and MIFC should remain independent due to its involvement with other parties.

Calmac Update (IE)

Nothing back from Lochaline yet. Questions from JK. Is it possible to have a rail at chest height on the roundhead. No this can’t be done because of ropes. When sailings are cancelled people are entitles to recompense for accommodation. Currently it is necessary to apply for compensation – could a voucher system be used instead. This has been discussed and dismissed by Customer Care in the past – customers are able to download a claim form.

DW asked how larger boats are going to be brought into Craignure and whether Calmac are lobbying to do something about this. EF is to contact RD tomorrow and will bring this up. A large number of boats are affected by the redeployment. IE to ask also. FMacD thanked Ian and Calmac for sorting out the Iona system.

IE asked if the new booking system is working for farmers. EF to check – thanks for getting that sorted.

MCC ferry report (JR) – nothing to report

Calmac Community Board update (NG) – NG not in attendance

Electrification of ferries (JR)

JR has been looking at zero emissions ferries and Norwegian ship designers and shipyards. JR would like to inform discussion around the subject with the ferry plan in mind, looking at the pros and cons of electrifying the entire fleet. The benefits were detailed in the outline notes. Norway has already committed to put structures in place so that the fleet will be zero emissions by 2030. Two thirds of the fleet have current battery technology and have diesel backup just in case. An example of a route very similar to Oban to Craignure shows that recharge is possible in 10 minutes from a large battery pack on the pier. Costs outlined show this is a highly affordable solution at approximately half the cost of 801 /802. EF expressed concern about lithium – this is not consumed but recycled.

Battery technology is constantly improving, requiring replacement every 10 years. They will become more efficient with time. Energy costs are half of what diesel is. It may be necessary to run the generator on longer journeys. Some ferries have been converted to electric – can our current fleet be converted? This does not work well on heavy mono hulls, catamarans may be the way forward. Ferries need to be designed to be as efficient as possible not just converted. This would be a stratospheric change. Nicola Sturgeon has declared a climate emergency so efficiency arguments must come to the fore. These new priorities require solutions and may allow Calmac to make changes without losing face. The fleet already includes hybrid ferries so the door is open to these changes. It would be necessary to engage people locally – the argument for electrification will be stronger if it can be proved that this is what the community want. JR would like everyone’s input and to create a document showing that this is the way ahead. All the committee were in agreement and Paul Wheelhouse is also keen to learn more.


JR Commented on the Robbie Drummond  cancellation meeting. It isn’t illegal, but unlawful to fine the master. Mark Thomson said there were no discussions with a master regarding the decisions made. What is the expected best practice? KR felt that issues raised by MIFC have made a difference, but that the committee shouldn’t push too much. Calmac Customer Satisfaction figures were based on email responses from a selection of customers for each sailing. It was agreed that no further response should be made regarding Calmac’s recent presentation.

Recent correspondence (EF)

Committee members only, IE left at this point. Emails have been distributed to third parties which are inappropriate. Everything said in an email must be fact based as comments represent the ferry committee and their views. Be mindful of what is being written, it is easy to make a mistake. Can the committee members please police themselves and each other to ensure that any offensive or inappropriate comments are removed. What is written can easily be misinterpreted. EF has worked hard to build good relationships which can be destroyed very quickly.

Conflict of interest issues – letters of complaint and concern have been received from stakeholders. EF has raised the concerns directly with those committee members involved, this now an opportunity for the committee to discuss and agree next steps. Discussion followed.

It was agreed that as part of the Constitution review which MF is leading on that a formal code of conduct be included, along with a register of interests.

Next meeting 11th September 2019.


Apologies from John Macdonald, Neal Goldsmith, Ian Erskine, Mary-Jean Devon.
Dominic Grierson in attendance.
Resignation as Vice Chair BW. Election of office bearers, all proposed and seconded BW, MF:
EF Chair, JR and FMacD Vice Chair, JR Treasurer.
New committee member proposed Colin Morrison Chair of DMO proposed and seconded DW, JC
2 new co-opted members: Nick Turnbull – co-opted to help with overseeing strategy and direction. Carolyne Charrington – Green agenda, ferry plan Both co-opted members proposed and seconded DW, JC.
Chris James, originally co-opted last year for the duration of STAG to remain a co-opted member – proposed and seconded JC, BW
It was agreed that this should remain the 2nd Wednesday of the month every other month. EF to send out dates. Although technically there is only the necessity to meet 4 times a year, with so much going on it was felt that every other month was preferable.
Comments were requested in relation to February’s minutes which were accepted.
JR questioned whether some committee posts still needed to be filled according to the constitution. EF explained that although there were now gaps NG is to lead a re-vamp of the constitution with MF and the expertise of MICT to assist. It may be necessary to consider whether other community Trusts should be represented. It was suggested that 20 members on the committee was enough.
The committee will continue its strategy to press for an interim solution for the pier and overnight berthing in Craignure to facilitate required winter timetable. The option for the boat to start from Oban and overnight Oban with the associated costs should remain on the table. The stronger links already being built with TS, CalMac and CMAL to continue. The pressure on ABC in respect of the poor management of the pier to also continue. Every opportunity for press coverage to be maximised.
Regarding the Ferry Plan, the committee agreed formulating a plan which
reflected the aspirations of the community of Mull and Iona, putting this into a
coherent form with community input. EF felt it was also necessary to look at the
scope from Transport Scotland so the committee were not working outside their
agenda. DW felt that that the island should be submitting their wants to TS and
that nothing should be off limits regarding aspirations FMacD felt it was
important to have a document to show TS, with consultation, outlining what is
required by the island. MF suggested using the survey to better understand the
required outcomes to put into a version of the ferry plan. JC pointed out that a
more regular service with smaller ferries seemed to be the preferred option and
discussed the possibility of buying ferries at less cost and staffed by fewer
people, which are cheaper to run. Some of these ideas could be included within
the request.
The TS team has not yet been formed and consequently the 2022 10 year plan
is unlikely to start until late summer or early autumn. A pre-consultation working
group should be formed from beyond the committee including a variety of
community groups and representatives. JR felt it was necessary to thrash out
ideas first, involving public consultation to come up with a number of
possibilities, these can then form the basis for further consultation. Volunteers
for this group should represent community aspirations, individuals and
organisations. CJ impressed the need to consider peoples priorities and what the
community are prepared to forego to get what is required. A stake holder/
volunteer group can use the survey responses to shape priorities. EF to action
FMacD Commented that there are limitations as to what can be done and
considered involving NG’s Community Board in consultations about the boats –
this group is in touch with other islands regarding boats and priorities for the
JR suggested a mini plan to share with other islands. FMacD, JR, MF and CS to
form the core group with other volunteers.
Pier maintenance was discussed including the newsworthy weekly sheets,
collated since 2012 (JR) indicating just 13 weeks when the fender condition was
not mentioned. In every other instance, a fault was marked on the fenders
showing that they have been awaiting maintenance for a considerable time and
proving neglect.
Pier ownership by ABC is a problem regarding maintenance. EF to write a letter
regarding neglect and lack of suitability for future vessels + press release
regarding the state of the fenders etc. Other community groups, eg MCC, ICC,
MICT to write in support if they felt appropriate.
The Community buy out of the pier was on hold until STAG completion. The
committee would support further activity from the buyout team which might put
pressure on the Council. It was agreed MIFC should not lead this.
During the period of work on the Lochaline pier the boats will meet up with the
bus service. The service will be for foot passengers only. The Mull meeting
regarding arrangements for this period is not yet confirmed. GT to enquire.
The possibility of swapping the Isle of Mull with the Clansman was discussed for
the transport of dangerous goods.
Campervan leaflets are being handed out at Lochaline and Oban – given when
tickets are handed over. There are two further driving leaflets, MIFC and
CalMac’s .
Additional sailings are not allowed at this time. A check list of exemptions is to
be signed off by TS. No further update on the pier.
Copies were given to all committee members, with explanation of interesting
findings, reaffirming assumptions and other priorities.
A recent lecture given to MCC indicated lessons could be learnt re smaller ferries
and other ferry services. There is agreement that 2/3 smaller ferries are
preferable. More importantly, an interim solution for the pier needs discussion.
JC hoped that JR would attend the next MCC meeting.
Funding for the new ticketing system within the next two years. Awaiting the
response from RD regarding the survey and reliability presentation.
Installed but giving inaccurate readings. Currently taken off the website. Needs
relocating to the linkspan gantry where it will be nearer the base station and
unaffected by berthed boats. Alternative position suggested by CJ.
JC Despite requests to Calmac it is still not possible to book livestock by phone.
EF to chase
DW, regarding Calmac wanting to put on bigger boats and berthing
considerations, what is the official statement on this. Why aren’t Calmac talking
about this and helping to push the council.
The 3 year trial of the Coruisk is about to end with uncertainty about whether it
will remain.
CJ reported A&BC are still discussing purchase of additional land for car
Next meeting July 10th


Mull and Iona Ferry Committee Meeting
18th February 2019
7pm Isle of Mull Hotel
Attendees: Andrena Duffin, Andy Knight, Ben Wilson, Chris James, Clare Simonetta, David Galbraith, Elizabeth Ferguson, Finlay MacDonald, Geordie Tilley, James Knight, Jim Corbett, Joe Reade, Keith Robbie, Moray Finch, Neal Goldsmith, Ian Erskine and Robbie Drummond MD CalMac
Welcome, Apologies, Minutes: Apologies John MacDonald, Mairi Davidson, Mary-Jean Devon, Susan Campbell.
Welcome to Calmac MD Robbie Drummond and acting Port Manager Geordie Tilley.
Amendments to be added to previous minutes. Re Livestock booking JC felt the system should remain as it is.
BMcC (by email) regarding positioning of the South Pier – re-siting anywhere within the current curtilage, and usage of bus lanes – all buses not just coaches.
Robbie Drummond (Calmac)
Vision for future and challenges. The ferry service exists to support communities and deliver the best possible service. The company operates the contract for TS. TS set pricing/ timetables and CMAL are responsible for ports and vessels.
Regarding performance of the vessels. The traffic across the network has increased by 40% in the last 5 years with more sailings and a 2 boat service. Vessels are at 100% deployed in the summer. The average age of the vessels is 13-23 years. But vessels are also worked very hard. Our vessel the Isle of Mull is 34 years old and maintained, but as boats become older they experience technical issues resulting in disruption. New vessels would cascade down through the fleet and provide ‘free
vessels’ for deployment. During the summer months there is no contingency plan with vessels being shared between communities.
The current ticket system is 27 years old and can’t be upgraded. It is not ‘connected’ as modern systems would be. If services are cancelled then passengers are personally contacted regarding cancellations.
NG commented that Calmac was aware of the ferry situation facing islands and 3 years into the 8 year tender nothing has changed, and asked what was going on behind the scenes to rectify the problems. RD – the contract is run with the assets given, spending millions of pounds more on maintenance. More of this maintenance is done upfront with boats in service, with a £3.5 million investment in replacement of obsolete equipment. There are no clear statistics for future vessels or ports or means of calculating the economic value of the service. There are 33 vessels all of which are different, 50 ports all of which are different – if these were the same then vessels and crews would be interchangeable.
MF questioned whether, with the change of policy regarding tourism taxes, would this be collected by the Calmac ticketing system. RD responded that this would be done if it was government policy. A request for an upgrade of the ticketing system has previously been submitted to CMAL – the cost of which is an 8 figure sum. FM asked if there was anything that could be done to exert pressure. NG commented that a ticketing system would help with vessel replacement as the current system doesn’t record how many people try to book and can’t. Also indication of car length would help with car deck management. EF confirmed that ticketing could be discussed with the minister at their next meeting.
JK commented on company structure and felt that the smaller vessels crewed by people who live in the community were less problematic due to the sense of community responsibility. If the larger boats have one crew then time is limited, and boats spend a lot of time tied up. If there was increased
accommodation for 2 crews or crews from the community then
the system would be less problematic. RD responded that
vessel utilisation is at the max. for the crews that Calmac has
and if there were more crews where would they go?
Reliability (JR)
Following a recent questionnaire users of the service consider
that reliability is the top priority and that this is becoming more
of an issue, with a growing lack of confidence in winter sailings.
87% think that reliability is getting worse. Scoring for the Oban
to Craignure service :2 in contrast with Lochaline : 7-8.
In terms of reliability the Fishnish route has a low cancellation
rate around 2%. In comparison, the Oban/ Craignure route,
with the same boat, was perceived as having been more
reliable than Lochaline in the early 2000’s, now much less
reliable. Weather related cancellations show an upward trend.
JR questioned why this was the case, although aware of the
older boats and infrastructure why are boats less ready to sail
in bad weather. Weather data from winters for the last 20
years – wind index versus cancellations indicate no significant
upward or downward trend but with over 10% cancellations in

  1. Similar weather in 2000 had a cancellation rate of
    0.35%. All boats seem less able to cope with weather than
    Comparative Scottish Operator Cancellations; Orkneys 2%
    Pentland 4-6% Calmac 4-10%. Norwegian weather
    cancellations scheduled 14,098 – only 8 cancelled due to bad
    weather 0.057% other areas 0.21% on the busiest route.
    Route classification C Norwegian routes comparable with here.
    Recent examples of cancellations : 1st Feb – be aware warning
    14 knots gusting to 25 knots and sailings cancelled. 8th Feb –
    wild weather with sailings going ahead, coinciding with a
    minister’s visit to Oban. No sailings the following day, in better
    conditions and daylight. (AK). What is causing captains to lose
    NG – should there be re-training for masters lacking confidence
    or competence? Difference between skippers is evident. The
    community shouldn’t be penalised for where boats are berthed.
    Regarding the early morning boat AK relies on the ferry to run
    a business and feels there is no consistency. IE commented
    that berthing is the issue. JR commented that an employee is
    leaving the island due to ferry cancellations.
    RD commented that the weather has changed, that the
    incidence of Easterly gales is increasing and the severity of the
    weather is changing.
    One challenge is the necessary investment in ports. (EF) the
    late boat on Friday and the running of the early boat on
    Saturday are operating at 50% due to the berth. What are
    Calmac doing in the public sphere to put pressure on Argyll and
    Bute Council. Also to what extent is the weather causing
    ’technical’ issues – not being able to land a boat because of the
    state of the pier. If the service can’t run because facilities
    aren’t allowing a boat to land then this needs to be stated
    publicly. RD supported EF in this.
    JR felt that Calmac should do something about the things that
    are within their control, training crews, giving guidance and
    supporting masters in their decision making and understanding
    of the level of risk. RD said he would take this away with him –
    but also stated that safety is paramount and that masters are
    not working in isolation, there is a network to back up
    AK commented that RD seemed intent on defending the
    company rather than understanding public concern and that
    faced with a response to a survey suggesting that a third of
    customers are dissatisfied he should be concerned. RD
    commented that the biggest issue is the infrastructure. Calmac
    pay to have a safe and secure harbour, with some leverage in
    the harbours act and the need to prove that funds are being
    used on infrastructure. MF and EF were both keen to see how
    pressure could be applied in this respect.
    GT commented that the defects sheet had been the same for
    the last 3 years. FM suggested that skippers should cite ‘state
    of pier’ in cancellations and put it out there publicly, that the
    pier is not fit for purpose. Having a lack of confidence in the
    pier being the reason for the master’s decision to cancel.
    JR questioned whether Calmac monitor masters cancellations
    and the possibility for a more robust 6 monthly assessment
    was discussed, along with any pressures masters face
    regarding damaging boats.
    JR mentioned one common thread from the survey were
    excellent comments about shore staff and crew.
    Iona Update(FM)
    Sea condition surveys for the new harbour are now to be
    measured by satellite instead of floats. Calmac visited recently
    and have written to Argyll and Bute council about this. CMAL
    have arranged to put in more lighting, especially necessary for
    relief skippers. Communication with relief crews is less
    Booking Livestock(CS)
    CS outlined the difficulties regarding contacting the port and
    the outdated system. There is confusion with farmers thinking
    booking is available online – which is not the case. RD to look
    at this.
    Calmac update (IE/GT)
    The link span was examined before Christmas and is due to get
    maintenance which shouldn’t affect service.
    Lochaline – work to take place over a 6 week period, replacing
    the berthing structure so that any vessel will be able to berth
    there. There will be an additional lane and markings for
    boarding. There will be no ferry access to the slipway at the
    beginning of the winter period, but use of the timber pier at
    Lochaline for passenger service. Transport of dangerous goods
    will require advanced warning to put on the Clansman for
    Craignure. DW expressed concern that Mull will be cut off
    unless a reliable boat is available for this 6 week period. NG questioned whether there would be any parking at Fishnish during the closure.
    JC asked whether there could be any extension of service in the winter for the period of closure at Lochaline. IE to investigate previous October usage from Fishnish to Lochaline and assess viability of putting on extra sailings. CMAL meeting at Lochaline re. closure IE to let EF know re meeting on Mull.
    JR suggested the Oban route should be the same price as the Lochaline route for regular users during this time.
    AK suggested that a 6pm extra ferry would be useful during the closure. IE asked to categorically stick to the 6 week period.
    Dates will be from the last week in October- Nov. AD asked that the Community Council be informed.
    Regarding the purchase of additional land in Craignure from Chris James to help during the summer months, CJ was approached by Argyll and Bute Council in January.
    MCC report(AD)
    The minutes of the last meeting are on the website. Focussing on the STAG report and responding to 30 objections regarding the size of the development. There was a feeling that the infrastructure can’t cope with large boats and a proposal for a 3 smaller boat service. Ferry Committee invited to the next meeting. Need to gain an overall view, with meetings giving people chance to input. The Craignure Committee has expressed its views to MCC who now wait to hear from the rest of the island. JC felt that meetings were vital to discuss interim measures and to discuss possibilities for a new pier, suggesting that a 3 ferry service (60) cars would be better for the infrastructure than disgorging 120 vehicles at a time. JK added that with 150 miles of public highway, 90% of which are single track it would be ridiculous to use larger vessels.
    NG asked whether there would be any reductions for electric cars, which currently there aren’t. MF said there are plenty of charging points around. RD possibility of bringing this in through fares.
    Calmac Community Board Update (NG)
    Non- docking sailing on 27th March will be a diverse approach to business and promotion of initiatives in the local community. An initiative discussing businesses and promoting the communities we live in.
    Weather Station and data (JR)
    Awaiting installation. Ongoing.
    Next meeting + AGM Wednesday 8th May 2019


Mull and Iona Ferry Committee Meeting
Wednesday 9th January 2019
7.30pm Isle of Mull Hotel
Present: Elizabeth Ferguson, Finlay MacDonald, Joe Reade, Ben Wilson, James Knight, Neal Goldsmith, Mary-Jean Devon, Susan Campbell, Andrena Duffin, Keith Robbie, David Galbraith , Jim Corbett, Claire Simonetta, John MacDonald, Douglas Wilson , Andy Knight, Moray Finch, Bill McClymont (Convenor, Mull Community Council)
Welcome and Apologies : Iain Erskine, Mairi Davidson, Chris James and Finlay MacRae
Mull Community Council Response to Craignure STAG (Billy McClymont)
BMC questioned the brief for the STAG appraisal. He expressed the Mull Community Council’s commitment to retaining the site. Ideally, a hybrid of the proposed options should be considered for the re-development of the pier. Phase 1 could potentially be the installation of a Roundhead on the existing site. FMD commented on the £18million required for the proposed Dolphin, which doesn’t extend the life of the current pier, suggesting that CALMAC and Argyll and Bute Council should look at a solution together, including the design (currently designed to berth the Isle of Lewis overnight) in search of a cheaper more practical solution.
BMC expressed concern about how large ferries impact upon small community life and the inability of the infrastructure to cope. The Mull Community Council reported on worries about the increased volume of traffic. JR’s view was that the smallest practical ferry would be 60-70 car spaces, even if there were three on the route, judging from the trend of the carrying figures i.e. similar to the IOM in terms of car carrying capacity, though not necessarily with the same passenger capacity. There is a desire to avoid even larger vessels.
BW remarked that currently disruption of the service through weather and the condition of the pier, are the main issues, with the need for the fendering to be repaired as the next step. Though caution should be exercised looking ahead.
BW suggested that the 2 committees should meet together. MJD agreed that although both have different remits and aims the 2 committees should be talking to each other, as the feelings of the community are a big part of the way forward. Both committees exist for the common purpose of achieving advantage for the entire community.
NG stated that the MIFC’s remit is anything to do with boats, service and timetabling issues and that, looking forward, it can’t be seen to support one option. Consultation with the community is essential.
JC remarked that the new pier is a long way in the future and that efforts should be concentrated on an interim solution and the existing pier.
Discussion ensued about there being no possibility of shutting down the pier to complete work as continuity of service must be maintained, and the other side of the current pier being unable to be used, as this would cause damage. If instead, a pier was to be located just slightly South of its current location boats could land on its South side until the current pier is demolished. There were concerns expressed that the Council will build what they want and perhaps giving some consideration to what the community thinks. Also that asking for a Dolphin or a Roundhead, may be pushing for something unachievable. There seemed to be some consensus on the fact that the pier would have to be located to the South but closer to the current pier, if CALMAC would be happy to operate from that location.
BW and JR commented that the committee need to focus on credible, sensible interim measures. NG suggested a joint task force from the FC and MCC to present one voice about interim solutions and offered the hotel as a venue for future meetings.
JK commented that the objective of the proposed plans appeared to be accommodating the Isle of Lewis, which may suit CALMAC and TS. However any change in Government makes the future an “unknown” and it is the present that has to be fixed.
JC said that the Mull Community Council’s wishes to have a new pier as close as possible would be further discussed by the A&BC Harbour board which have to decide upon any option or hybrid option. MJD outlined the complex process of presenting a business case resulting in producing a solution, or range of solutions. JR to further discuss this with her. In response to a question about whether it was necessary to follow STAG or just ask for a funding decision from the Council MJD felt that the latter was
the way forward with CMAL and TS involvement. There was discussion about the possibility of asking the Council for some funding to be used in the interim and factored into the overall funding for the new pier.
BMC acknowledged the need to work together. There is also a Craignure Residents group, formed to directly report impact on the whole village. It was felt that they should be invited to join the FC and MCC joint group and that the people living outside Craignure should also have their views heard.
There was brief discussion about any merits of looking outside Craignure, for example Duart Bay. BMC expressed Mull Community Council’s wishes to retain the pier but to restrict development and keep things as near as possible to how they are now.
Marshalling difficulties were mentioned, with acknowledgement that the CALMAC office should be on the other side of the road. BMC indicated that reduced numbers of coaches visiting the island might enable use of the outside bus lane (nearest the road) to be used for commercial vehicles, which would ease congestion. NG said CALMAC figures showed a 15% rise in coaches.
On reviewing the draft minutes, BMC requested the following changes/additions. The committee decided rather than try to re-write the minute that these changes be inserted here verbatim:
‘Only one thing reference the re siting to the south. The community councils position is re siting anywhere within the current curtilage.
Regarding the bus lanes I felt there were less buses using the bus lanes. NG mentioned more buses coming to the island. I was referring to all buses using the bus lanes not just incoming buses. It was highlighted during the discussion that the outside lane could be used as the un booked lane as well as for commercials.’
Calmac Community Board Update – NG
NG is responsible for Mull Iona Lismore and Kerrera (concentrating on VRDP and CHFS contracts). The Board meet 4 times a year and has additional sub-groups. Of immediate concern is the introduction of cancellation charges eg. if booked on the 6pm ferry and get back in time to catch the 4pm then a £10 charge is made for the cancellation of the 6pm booking. This came into force on 1st January 2019. The reasoning behind the scheme is to prevent multiple bookings. One angle being tackled is illegality of making money from penalty payments. NG feels this is
unworkable and will be quashed. KR questioned whether if Calmac cancel the service a charge would be made when rebooking. He added that commercial businesses, which have been able block book and cancel at time of check in, now have to give 24 hour notice of cancellation. Attempt to standardise penalty system.
Vessel deployment is currently under discussion with 8 new vessels each 102 metres, which all ports could accommodate, offering versatility and less limitations. AK pointed out this was contrary to previous discussion with TS where smaller boats were under consideration. The main worry about frequency and size being the number of cars arriving at one time. NG has also recently met with the Minister of Interior in Denmark, where RET has been introduced off season for locals – will update further on this at a later date. RET will remain problematic at certain times of the year irrespective of the size of boat and local police have expressed concern about traffic.
Farming Update (CS)
CS questioned whether any opportunity exists for the introduction of RET for farm supply vehicles and transportation of animal feeds. JC felt this would be dependent upon what the consequences would mean – evaluating any benefits against loss of current concessions. Also discussed were problems encountered making bookings for farm vehicles by phone as there is no facility to book online at present. NG in liaison with EF and CS to follow up.
Sub Group Update (EF/JR/BW)
TS meeting went well the new TS representative was helpful and plans for incremental change were positive. Further news on this would be reported once the meeting planned with Paul Wheelhouse (Transport Minister) had occurred.
Iona Update (FM)
No update on piers at present.
STAG query from MCC (AD)
AD expressed the Mull Community Council view that an island impact assessment of infrastructure should be included in the STAG brief, addressing the needs of the port and wider community. JR commented that STAG also failed to include reference to vessel deployment plan.
Weather Station, Bank Account, Website (JR)
The weather station is currently awaiting fitting on the gantry above the link span to enable the live feed on the website.
MIFC now has an account number and the bank account will be open soon.
JR is keen to communicate everything openly and asked that members instruct him regarding website wording (not yet live). The website has Blog posts at the front and Facebook/ Blogpost are linked. When launched JR suggested a survey to assess priorities for the service which may be useful to be able to represent islander’s view..
JR questioned the way forward. MJD expressed the need to lobby now as STAG is a long process. Presenting a letter to progress things forward. MJD to help present views. MJD expressed the need for the FC and MCC to endorse each other’s views and gather the opinions of the community – positive effect of people power. There was further discussion about making concerns high profile, the main aim being to get Argyll and Bute Council, TS etc. to commit to immediate work. JR to take suggestions to MCC. MJD to help with planning and press releases.


14th November 2018

7pm Isle of Mull Hotel

Welcome and apologies

Present – Elizabeth Ferguson, Ben Wilson, James Knight, Joe Reade, Andrena Duffin, Susan Campbell, Keith Robbie, David Galbraith, John MacDonald, Moray Finch, Iain Erskine, Finlay MacRae (CALMAC). Apologies from Finlay MacDonald, Jim Corbett, Claire Simonetta, Douglas Wilson, Neal Goldsmith, Andy Knight, Mairi Davidson, Mary-Jean Devon, Chris James.

Winter Timetable Update

24th September SKYPE session with Mike Russell MSP and EF, JR, AK, DW, BW. MR expressed support for an early/ late boat.  

8th  November Transport Scotland (TS) chaired meeting with sub-group and Calmac present, Argyll and Bute Council declined to send a representative. An open, frank meeting, discussing issues around the early/late boat Calmac’s ability to run the Summer Timetable with respect to VRDP and berthing issues and problems with pier. Transport Scotland is an advocate of the early/late boat. TS to hold a second meeting and insist that Argyll and Bute Council are present. EF and other sub-group members are to meet with Mike Russell MSP and Minister, Paul Wheelhouse in the New Year.

Coverage in local and national media, although certain incorrect statements made by Calmac and Transport Scotland have been challenged.

JK produced a drawing of the Pentalena, discussing its capability, lower fuel, crew and maintenance costs and availability from January. The boat is known to Transport Scotland and Calmac,  is proven as a capable, single entry, basic vessel which may require some modification if used on Craignure-Oban route.

STAG discussion and MIFC reply to agree

MIFC have been asked to provide a written response following the STAG report.

EF, KR and MF (MICT) made a declaration of interest.

Interim options were discussed. The Council has stated that it will not fund interim measures. A&BC have marine engineer reports which state pier is at the end of its design life, with degradation commensurate with its age and a life expectancy of another 9/10 years.  JR felt it was important to question some of the STAG report eg. reasons for dredging for boats not scheduled for the route. The size of boat should be for later consideration, though concerns were expressed regarding failure to meet the VRDP and that Mull is being left behind relative to other islands. There was further discussion regarding usage, funding to meet this and lack of spending on the pier over the last 15 years. IE discussed issues being experienced with the current linkspan built in 1975. JR and BW felt that cheaper interim solutions should be possible eg. no overnight berth, and that cheaper avenues should be explored to maintain the lifeline service.

ACTION: JR and BW to draft a response to the interim elements of the STAG.

The Committee viewed options for the new pier:

2a) South of existing pier 2b) Ministers Point 3a) North of the existing pier 3b) North of the existing pier (nested)

Discussion of problems/merits of each option:

FM and IE from Calmac provided feedback based on local operator knowledge and skipper feedback.

FM and IE advised finger pier would give greater reliability and service in Craignure and that nested berths were not as flexible for operations.

FM East winds are problematic and cause disruption

IE Ministers Point is too exposed and therefore the least favoured option.

FM Proximity of North pier and the old pier may be problematic in terms of depth.

FM South side finger pier roughly opposite the Craignure Inn would be the most sheltered option as the cliff provided better shelter from winds and the tidal flow was thought to be more favourable. The old pier could be retained without interference.

A number of committee members expressed concern regarding the scale of the entire development, too large for the village. All agreed urgent action required for an interim solution was a priority.

The committee’s favoured options in order were:

1) South side of the existing pier

2) North side of the existing pier

The nested berths and Ministers Point options were least favoured.

ACTION: EF to draft response for long term options for STAG

Calmac update (FM Calmac)

Regarding timetabling/vessel issues – it is likely the current model will operate for the next few seasons, any changes are subject to vessel suitability. Calmac would honour extra sailings required for early/late boat if instructed by TS, using the Coruisk and the IOM though extra sailings have crewing implications. Consideration was given to the use of smaller boats for the extra sailings eg. outside Lismore hours. Again this has crew implications, a larger boat would negate the need to upsize later.

 IE and FM both reported that the fendering on the current pier is in poor state of repair. Despite maintenance being requested 2 years ago, the fendering , a design no longer in use, has  been allowed to deteriorate to the point where there is potential for vessel damage.

Transporting Animals (CS)

Carried forward to the next meeting for CS.

Iona Update including contingency arrangements (FM)

Carried forward to the next meeting.

Craignure Pier – feasibility study for community buy out, support sought (JR)

The Mull Community Council has yet to decide whether to support. MICT would support investigation of community ownership. There was broad agreement though concerns were expressed regarding when the new pier is to be built, whether the Council can be forced to sell, how marshalling etc. would be managed, whether this might muddy the waters with STAG and whether the committee should focus on other projects. A vote was taken to assess support for investigation of the feasibility of further exploring community ownership – the majority were in favour but the vote was not unanimous.

Weather Station and Bank Account (JR)

A bank account will be set up shortly.

ACTION: JR and EF to progress

Thanks to the businesses that bought the weather station and MICT for hosting the data statistics. The data will be of importance as it shows conditions in real time on line. It can be used to look at cancellations and investigate concerns about the operation of the ferry. Calmac are happy with the real time access this provides. A risk assessment to be carried out prior to installation.

Calmac Community Board update (NG)

Carried forward to the next meeting for NG



Next Meeting Wednesday 9th January 2019.

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